Return Policy

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We take pride in giving you the best of AURIA.

Therefore, we always check the quality of every single piece of our items before shipping them out to you.

 

REGULAR ITEM(S)

 

Items are non-refundable. Exchanges can only be made for a different size (subject to availability) within 3 days of receiving your item.

Shipping fees of the exchanged items will be paid by the customer.

 

*Regular items bought with promo or discount coupons are final. No exchange or refunds.

 

PRE-ORDERED ITEM(S)

 

There will be no refund or exchanges to other sizes, colour or style for your pre-orded item(s),

unless our team were not able to deliver your requested pre-order correctly.

 

ON SALE ITEM(S)

 

Sale items are final, we do NOT offer refund/exchange on sale items. This includes items bought with promo or discount coupons.

Please note: Items damaged by wear and tear or incorrect washing will NOT be considered as faulty.

 

Returned item(s) must be in the following condition: 

Unworn, unwashed, no odor, no stain and still in re sell condition.

If these conditions are not met, refund request will be denied and item(s) will be returned back to the customer at the customer’s expense.

 

 

Simply contact our customer service for more information regarding our return/exchange policy.